How To Cancel Stitch Fix

Stitch Fix is a clothing and personal styling subscription service that helps men and women, stylistically-challenged or not, choose and receive clothes in the mail regularly that not only fit but also add style.

How To Cancel Stitch Fix

If you can’t afford a subscription or don’t feel the need for it anymore, you can cancel your Stitch Fix automatic deliveries.

You can also cancel your account if you don’t think you’ll want it in the future, but instead of canceling your Stitch account, you could reduce the shipping frequency at which you receive your shipments.

Therefore, you have three ways to cancel Stitch Fix, including:

  • Canceling your Stitch Fix account
  • Removing automatic deliveries and subscription
  • Adjusting the frequency of deliveries and subscription

How to Cancel Stitch Fix Automatic Deliveries

Regardless of your reasons, here is how to cancel automatic deliveries from Stitch Fix, giving you the option of resuming automatic deliveries in the future.

Stitch Fix is a subscription service, so you need to follow the correct procedures to cancel your subscription successfully. Fortunately, the process is relatively straightforward. You can cancel your Stitch Fix subscription from a web browser and the Stitch Fix app.

How to Cancel Stitch Fix Subscription Deliveries

  1. Sign in to your Stitch Fix account.
  2. Select “Manage automatic Fixes,” then choose “I want to stop receiving automatic Fixes.”
  3. Check the box next to “Stop receiving Fixes automatically” and click “Submit.”
    Note: You can also cancel the next Fix by checking the box next to “Yes, please cancel my [month/day] Fix.”

From the Stitch Fix app:

  1. Open the Stitch Fix app and select Account.
  2. Unselect the box that says, “Save me time by sending Fixes on a schedule.”
  3. Confirm your selection.

The process will cancel the next order in line, and as long as all items dispatched have been returned, Stitch Fix will take no more payments. If another delivery is being created, you may not be able to cancel the order. If you see ‘Your Fix is in Progress,’ you can open a Stitch Fix ticket to try to cancel that order. Otherwise, return the items to Stitch when they arrive.

Stitch Fix would prefer you manage everything online or through the app, but if you need to talk to a human, you can reach Stitch customer service at (415) 882-7765.

As you may have noticed, the above process pauses your account and switches it from automatic to manual delivery but does not entirely cancel the account. You may want to use it later for a manual order. If you are confident that you don’t want to use Stitch Fix anymore, you can cancel your Stitch account.

Adjust Your Stitch Fix Subscription Frequency

The second option is to adjust the frequency at which you receive Stitch Fix shipments.

  1. Log in to your Stitch Fix account.
  2. Choose “Manage automatic Fixes” and then select “I want to change my Fix frequency.”
  3. Choose your Fix frequency from the choices displayed, then hit “Submit.”

How to Completely Cancel Your Stitch Fix Account

If you are sure that you want to cancel your Stitch Fix account altogether (not just take a break), you will need to email the company at [email protected] and request account cancellation. You can also reach out over social media, and the support team will respond, though email is the best way to cancel your Stitch Fix account.

12 thoughts on “How To Cancel Stitch Fix”

Brooke says:
Cancelling your account SHOULD NOT be this difficult. They should have an account cancellation option on their site. I hate these subscription services and how underhanded they are.
Joanna says:
Stitch Fix’s “Cancel Anytime” advertising is very misleading- I now see that I can postpone my subscription anytime but actually canceling is a pain with hoops that I have to take the time and jump through. This leaves me with such frustration and a bitter taste in my mouth I will never be back to them again and will warn whomever I speak to about them. This alone is extremely bad style, completely uncool and down-right ugly. Shame on Stitch Fix and their manipulative marketing tactics. It’s disgusting.
Brooke says:
Maureen Fyan says:
I am also frustrated and after many hours and You Tube videos, I am still unable to get to the page that supposedly says “Stop receiving fixes automatically. This is ludicrous and customer “Unfriendly”.
Kay says:
I love the help. I hate shopping. Although some of the patterns are aged and just ugly, for the most part I enjoy and appreciate the help from time to time.
Shannen says:
Jamie, thank you so much for this info. You helped me more than you know!

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