How to Change the Voicemail Pin in RingCentral

Cloud-based phone systems like RingCentral can make telecommunications a breeze for your business. But employees leaving the company or forgetting their voicemail pin may necessitate a reset. Fortunately, changing a voicemail pin is fairly straightforward.

How to Change the Voicemail Pin in RingCentral

Read on to find out how to change your voicemail PIN and how to change someone else’s PIN on RingCentral.

How to Change Voicemail Pin on RingCentral

You’ll have to enter your PIN if you wish to listen to your voicemail in RingCentral. But if you’ve forgotten it, you’re not the only one. Here’s how to change your voicemail PIN on RingCentral on your PC:

  1. Open the RingCentral app.
  2. Go to “Settings.”
  3. Choose “Phone.”
  4. Go to “Voicemail.”
  5. Click on “Edit.”
  6. Go to “Voicemail PIN” and choose a new PIN.
  7. Click on “Save.”

You can do the same using your mobile phone:

  1. Go to the RingCentral app on your phone.
  2. Click on your profile picture in the top left corner.
  3. Go to “Phone.”
  4. Choose “Voicemail.”
  5. Find “Voicemail PIN.”
  6. Click on “Change PIN.”
  7. Enter your new PIN twice.
  8. Once you’re done, choose “Save.”

How to Change Someone Else’s Voicemail PIN

Being an administrator in your organization doesn’t just bring many perks but obligations as well. One of the obligations is to change the voicemail PIN on RingCentral for any team member. You can do this by logging into the Admin Portal.

Here’s how to change someone else’ PIN as an admin:

  1. Go to the Admin Portal.
  2. Find “Users.”
  3. Choose “Users with Extensions.”
  4. Find the user whose PIN you wish to change.
  5. Go to “User Details.”
  6. Choose “Security.”
  7. Click “Change Password.”
  8. Enter the new PIN twice.
  9. At the end, click “Save.”

Now your team member can access their voicemail using the new PIN you just created for them.

The Preconditions to Setting up a PIN on RingCentral

When choosing a PIN for yourself or someone from your team on RingCentral, you can’t just type in any combination and call it a day. RingCentral cares about its users’ privacy and wants to ensure anyone else doesn’t easily access your account.

Here are the preconditions to setting up a PIN on RingCentral:

  • Only digits, no letters
  • No consecutive numbers (for example, “1234”)
  • No repeating numbers (for example, “1111”)
  • PIN length is 6-10 digits
  • No account information (for example, your phone number)

These rules help you make a strong PIN for your account that makes it difficult for others to guess. Ultimately, this safeguards your company’s information from hackers.

How to Access Your Voicemail on RingCentral

Now that you have established a new PIN, you may wish to check up on your voicemail.

Here’s how you can check your voicemail using a PC:

  1. Go to the “Phone” icon in the top left.
  2. Choose “Voicemail.”
  3. Click on a record to listen to it and see the sender and duration.

You can use your phone as well:

  1. At the bottom of the app, click on the “Phone” icon.
  2. Go to “Voicemail.”

Now you can catch up on all the calls you might have missed during the day.

RingCentral Functionalities

Apart from simply leaving and receiving voicemail, here are a few other functions that can be used on the RingCentral app:

Mark as Read or Unread

You may not want to be bothered by someone’s message. Or you don’t have time for it now but want to return to it later without forgetting. Marking messages as read or unread allows you to prioritize the messages that need your attention later.

Delete a Voicemail

Business-related voicemails can add up quickly. RingCentral makes it easy to unclog your inbox by enabling you to delete multiple voicemails at once.

Call the Sender Back

This convenient feature makes it simple to get back to a sender quickly without needing to look for a contact number.

Share a Voicemail

Some voicemails need to be shared with the entire team or upper management. With the Share feature, you can save a voicemail as an MP3 file and forward it as needed.

Create Transcripts

Transcripts of voicemails make it easier to go through and retain voicemail information, especially when paired with a text-to-speech app.


How long does it take to set up RingCentral?

RingCentral knows how important it is for its users to have access to voicemail as soon as possible. That’s why, unlike many other apps, RingCentral will be ready to use as soon as you sign up.

Do I need a new phone number just for RingCentral?

Getting a new phone number can be such a hassle. You need to remember and distribute it to anyone you wish to contact. With RingCentral, you can use the one you already have without having to update your clients about your new contact information.

What’s a quick way to check my voicemails on RingCentral?

You can use the code “*86” to check voicemails from any desktop phone enabled for RingCentral IP. Alternatively, you can call your direct number (or main number + extension) and press the star (“*”) sign for prompts to enter your PIN and listen to voicemails.

How do I delete multiple messages on RingCentral?

Deleting messages in bulk is relatively straightforward, but you’ll need the app to do it. Once you have access to the app, follow these steps:

1. Go to “Edit Voicemail” in the lower left corner.

2. Select the voicemails to delete.

3. Press “Delete” in the lower right corner.

Keep Your Voicemail Safe and Sound

Voicemails are a necessity in the business world. Customers and clients alike use it as a primary source of communication. However, certain scenarios call for a PIN change, like an employee leaving the company or a team member forgetting their voicemail password. Whatever the reason, RingCentral makes it simple to create a new PIN and get on with your day.

How often do you change your voicemail PIN on RingCentral? Tell us in the comments section below.

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