Roku Keeps Freezing and Restarting – What To Do

A Roku device is an excellent item to own, but occasionally, it will crash, freeze, or restart for no apparent reason. It may freeze or reboot during a streaming session, when browsing channels, or when sitting idle, and it can freeze at any time. This tutorial discusses various steps you can do to fix restart and freezing problems.

Roku Keeps Freezing and Restarting - What To Do

Before we “dig in” and discover possible solutions to Roku rebooting or freezing problems, it is important to note one technicality. Roku channels ARE NOT channels, but are actually apps that may or may not have channels. An app that has channels could include live TV functionality, such as Pluto TV and Sling. However, CBS News and Nick are technically not channels but are apps that offer on-demand or live streaming that you might call channels. OK, now we can move on! Here are some helpful tips to stop your Roku from rebooting or freezing.

#1: Remove The Headphones from The Remote

There is a known issue when headphones get connected to the remote. A fix was released, but some users still complain that Roku will freeze or reboot when they have headphones connected.

  1. Update your Roku
  2. Unplug the Roku for at least 30 seconds
  3. Remove the headphones from the remote
  4. Remove the batteries from the remote and wait about 30 seconds, then reinsert them
  5. Reboot the Roku
  6. Check again for updates

#2: Disable Nintendo Switch Wi-Fi

There has been a known issue with Nintendo Switch interfering with certain Roku Devices, but only when playing Pokemon Sword and Shield.

  1. Update your Roku
  2. Unplug the Roku
  3. Turn off the Nintendo Switch or set it to Airplane Mode
  4. Reboot the Roku
  5. Check again for updates

An update released for Roku devices potentially solved the Pokemon issues. However, many people still claimed to have freezing or rebooting problems, which could occur due to a different problem or because the update never completed successfully. Roku tech-support recommended that Roku owners try updating their device again later, often in the evening, primarily since the issue may get caused by a “nearby” Nintendo Switch.” So, if you still suffer from reboots or lockups, your Roku device may just need to get that update.

After trying the two steps above, try these other troubleshooting tips to see if they resolve your problem.

#3: Update Your Roku

You may have already tried this step, but it may be worth another attempt. The Roku is updated fairly regularly to add features or fix bugs. Like the headphone and Nintendo Switch Pokemon issues, performing a system update can not only solve the above problems but also add other fixes.

  1. Select Home on your remote.
  2. Select Settings and then System
  3. Select System Update then Check Now
  4. Allow Roku to update if there is one

#4: Reboot Your Roku

Most people tend to leave the Roku plugged in and on standby mode when not in use. Therefore, it is a good idea to reboot it regularly. The procedure refreshes all files and resets the memory, which may stop freezing or rebooting problems.

  1. Remove the power from the Roku
  2. Leave it unplugged for a minute
  3. Reconnect the power
  4. Wait for Roku to reboot
  5. Retest the device

The rebooting steps alone may be enough to stop the issues you’re having.

#5: Check for Changes

Have you made any configuration changes or added any new apps (a.k.a. channels) since your Roku began freezing or rebooting? While rare, adding apps can interfere with how other apps run, and changing the configuration can cause the Roku to crash and reboot.

Consider any changes you made to your Roku when it started having issues. Retrace your steps and undo the changes to see what happens.

#6: Check The Channel

Does your Roku freeze or reboot on a specific app or channel within the app? Is it always the same thing you’re doing when it happens? If it seems channel or app-related, remove it and reinstall it. If it’s a menu or navigation issue, remove some channels you no longer watch to reduce the memory footprint.

#7: Check Your Network

It is rare but possible that a poor network signal would cause your Roku device to freeze or reboot. If you use Wi-Fi, check the signal strength on your phone. If other people in your household are using the network, make sure that there is enough bandwidth to go around. If the signal strength or quality is poor, connect your Roku via Ethernet (if possible) and retest. If it remains stable, it could be the wireless signal. Try changing your Wi-Fi channel. Faulty Wi-Fi signals can affect data received on your Roku device, leading to freezes or reboots.

#8: Check The HDMI Cable

Most Roku devices use HDMI cables to connect to your TV, so that’s the next logical thing to check. Swap it for another cable and see what happens. Just like there are both physical and connective differences in ethernet and USB cables, there ARE differences in HDMI cables. HDMI cables rarely go faulty, but since this step takes just a few seconds, it’s worth a try.

#9: Factory Reset Your Roku

Resetting your Roku is a last-resort step. You will lose all your channels, your customizations, and anything you have done to make it your own. However, if all the previous steps have failed, it is your only option, aside from replacing the device. Nothing is perfect, and there is the possibility that you may have a defective Roku device.

  1. Select Home on your Roku remote
  2. Select Settings then System
  3. Choose Advanced System Settings then Factory Reset
  4. Select Factory Reset Everything
  5. Wait for Roku to wipe its configuration settings, download new files, and reboot itself

If a factory reset doesn’t work, nothing will, unless a new, “magical” update happens!

Do you know of any specific fixes for a Roku that keeps freezing or rebooting? Tell us about it below if you do!

20 thoughts on “Roku Keeps Freezing and Restarting – What To Do”

Avatar Jake says:
I installed a SD Micro card in my Roku Ultra. After the required formatting and channel loading, the Roku box restarted 4 or 5 times in the next 10 to 15 minutes! After this period the Roku box ‘settled down’ and has not restarted since.
Avatar Stephanie says:
I did everything but replace the hdmi cable, it sounds like that didn’t really work though.
Avatar leo martin says:
having same issue with roku ultra 4800 model rebooting and freezing on all of them my nvideo works fine very frustrating
Avatar Tammi Bailey says:
Roku Tv, the cable feed keeps freezing and causing resets. All other inputs work smoothly, only the cable is the issue. Any suggestions?
Avatar David says:
My RCA ultra roku freezes when I switch from home screen to satellite app. Tried everything to fix it even factory reset nothing other than unplugging the hdmi cable and replugging it in. Tried other hdmi slots and different cable. Anyone else having this problem
Avatar Bryan says:
The very last thing you want to do is factory reset, as it erases everything. Sometimes, as with streaming apps freezing up & giving you error messages, the best thing to do is unplug your Roku tv or device, wait 2 minutes & plug it back in. This often clears it up. If not, for app & streaming issues, try removing the app from your device. Then, add it back & see if the problem persists. Also, if you’re on WiFi, the third thing to try is rebooting your router. If all those things fail, then you can go ahead & factory reset. But, remember, you’ll lose all settings, apps, everything.
Avatar Suhayb says:
Have anyone found a fix for this ? Please ?
Avatar ray reynolds says:
Removed SD card and my Roku 4 was fine and stopped restarting.
Avatar Lisa says:
My Roku ultra was freezing up and I tried everything, then I remembered seeing the battery picture for the remote control in the top right corner of the screen. I replaced the batteries and it started right up. Everything was fine for 2 days and then it started freezing again, I repeated all of the above steps and this time I just took out the batteries for 10 seconds and it took care of the problem. Something is definitely wrong with the remote.
Avatar Ronald Profit says:
I bought an Ultra Roku to upgrade my Roku 3.Never had a problem with the 3 but this Ultra keeps freezing up.Hope they fix this soon as it’s a pain.
Avatar Mike Eaglin says:
Mine is doing the same thing. I even factory reset it. It locked up again after 30 minutes
Avatar Melissa Jackson says:
Please a find a fix for my Roku TV powering off after about thirty seconds. I did a factory reset and it did not work.
Avatar Bryan says:
New Roku Premier and it’s freezing up all of the time. I’ve performed the steps outlined here and it just froze again. I am thinking it’s something with the remote. If I remove the batteries and reinsert the freezing corrects. Just an observation.
Avatar Ethan says:
It keeps restarting after about 45 seconds. I dont even have time to check for a update or even factory reset it. Ive tried hitting the reset button, changing the input, and switching the HDMI cable too. I dont know what to do. Someone please help.
Avatar liz says:
My Roku stopped working after the last Roku update on Nov. 21st. Now it continually resets itself. I have tried resetting the roku and our wireless network, tried a new HDMI cord and switching the bandwidth saver off. I only have about 2 minutes after the Roku reloads and it resetting itself. I have a Roku Ultra that is not even a year old. So frustrating!
Avatar Jason says:
Have you heard of a fix for it Liz? My Roku stick started doing the same thing. It had been working just fine, then about a month ago…BAM…it just keeps resetting/restarting itself, so anytime I go to use I have to log into everything each time!! It happens regardless if it’s plugged in via USB or in an actual electric outlet!! Very frustrating!!
Avatar Emilio says:
Have you solved this issue, I have exactly
same problem
Avatar Eric says:
I just called roku customer service and the automated message said that a small number of roku devices have been affected by the new Pokemon games on the Nintendo switch. If you have a switch turn it to airplane mode and it should solve the issue
Avatar Bryan says:
Thank you. My TCL Roku TV was on perpetual reboot cycle after my kids played the new Pokemon Switch game all morning. After turning the Switch to airplane mode my TV actually completed the reboot cycle. Thank you. Thank you.
Avatar steven says:
Yes this worked thank you.
Avatar J says:
I made the surprising (disturbing) discovery that there’s a setting in “Settings”->”Network” called “Bandwidth saver”. Maybe it got secretly added in an update?
Anyhoo, it’ll turn off your stream if you haven’t touched your remote in 4 hours.
It’s default is “on”.

Thanks, Roku, for the unpleasant surprise (and the hours of tweaking all my wi-fi in the house, trying to correct the problem).

Avatar Kelli says:
Have one everything on here & it’s still not working right
Avatar Chris Lynn says:
Make sure the Roku is not being blocked by firewalls and security settings of your router. I use the Disney Circle, and it was blocking some channels and freeze/reboot on others. After setting Roku as an unmanaged device, all problems resolved.
Avatar John F. says:
Same here. 2 different Roku express in separate places and they freeze and reboot. I’ve done everything I can think of to them and they are good for a little while, they crap the bed again.
Avatar Delores Penafiel says:
Both my Rokus are freezing and rebooting. Its rebooting every time I do anything now. Both started doing it at the same time frame. I did the factory reset but that didnt help.
Avatar Chris says:
Both my Rokus are having the same problem. And it just started this week.
Avatar Melanie says:
Did anyone find a solution to this issue yet? Both of my Rokus started doing the exact same thing this week, one Roku TV and one streaming stick. Driving me nuts!

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